Job
Description
leperformance India Pvt Ltd is hiring for Fresher/Experienced in Day Shifts for Voice Process- Gurgaon location.
Roles and Responsibilities :
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Desired Candidate Profile :
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Interested candidates pls Contact me and bring Updated Resume, Identity Proof & Vaccination Certificate.
Contact Details -
Contact Person: Priyanka
Contact Number : 8368659264
Please mention my name "HR Priyanka" on top of your Resume.