Job Description

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Your day to day responsibilities will include:

• Call Handling - Picking calls recd at branch, transferring calls , taking down messages or providing details as requested by prospect / customer
• Directing / Assigning / Responding to Emails recd on central Email id
• iCABS - Ticket Assignment and co-ordination with concerned employee for status update
• Change Neg Employee
• Invoice Forecast, Invoice Suspensions, Invoice Print and distribution
• Generating Renewal report
• Generating Renewal letters for CSEs
• Renewing same price price increase contracts
• Raising Termination requests in portal
• Raising CR ticket for price decrease
• SHE related documentation
• Fumigation Certification and updation in register
• License Renewal, Compliance and Preparation for audit by inspector
• Incentive Calculation - OE and BM
• Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
• Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc
• Entering receipt and deposit slip into system for collections
• Adjustments for collections on behalf of other branches
• Raising Credit note request on portal
• Petty Cash portal management and local bank activities
• Conveyance records for Technicians
• Service Docket upload for KA
• Any other activities assigned by the Branch Manager as per the Branch Dynamics.

KEY DELIVERABLES

• ICabs Ticket Management
• On time submission of reports
• Branch Documentation
• Support accounts related activities
• Any Graduation degree
• At least 0 - 1 yrs experience in Back office administration
• Preferably from MNC
• Typing Skills
• Computer Skills with working knowledge of applications like word, excel.

Skills Required: Customer Service,Ticketing