Job
Description
Roles and Responsibilities
Plan, budget, organize, coordinate and direct IPD Billing towards accurate Billing, optimal patient care with focus on service excellence
- To manage the Total Customer Experience Questionnaire process & follow through customer requests.
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
- To efficiently handle appointment, admission and discharge of patients.
- To ensure timely invoice generation with accuracy.
- To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction.
- To ensure timely registrations & timely report delivery.
- To ensure timely submission of deposited cash/ cheque/drafts/credit slips to Finance.
- To maintain and contribute to cordial inter and intra tea relations.
- To effectively utilize Hospital Information System, EPABX system and other software provided.
- To be well groomed, punctual & adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To Comply with the service quality Process, environmental & occupational issues & policies of the respective area
- To Comply with patient safety policy
Experience- Minimum 2 yrs ; preferably with 1 yr of service in hospital/ healthcare