Job Description

• A bank operations manager is an individual who carries out administrative and accounting duties in a financial institution by organizing and coordinating banking services.
• His/her job description involves managing his/her banks operations team to deliver effective financial services to clients.
• He/she is responsible for ensuring outstanding customer relations and high sales, as well as imbibing the banks service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff.
• In order to achieve best results in due time, operations managers need to delegate duties to various team members, giving them specific tasks to accomplish for the overall success of banking operations.
• The role of the operations manager in a banking environment also involves carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity.
• The operations manager, who is directly answerable to the head of banking services, is also required as part of his/her job functions to ensure that the laid down goals and objectives of the company are maintained by all staff.
• He/she is also expected to give useful suggestions to the management on how to improve on the banks operation.

Skills Required: Communication Skills,Leadership,Banking,Critical Thinking Skills,Retail Branch Banking,Planning,Decision Making,Good Organizational Skills,Cash Management,Problem Solving,Banking Operations