Job
Description
PURPOSE & IMPACT ON ORGANIZATION:
¬ B e aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all
available store resources to meet or exceed them
¬ Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive
commercial success
¬ Be a role model for customer service and meeting or exceeding customers’ expectations
¬ Share your customer service experience and train selected team members to fi ne-tune their service skills
¬ Be a resource for Retail Professionals in dealing with complex customer service situations
¬ Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
¬ Use advanced Category expertise to successfully meet the specifi c needs of even the most demanding customers
¬ Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned
Categories (if applicable)
¬ Adhere to all established policies and procedures
¬ Execute and maintain established Visual Merchandising and In-Store Communication standards
¬ Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fi xtures to ensure the store’s entire
product offer is represented on the sales fl oor
¬ Complete cash register transactions quickly and accurately
¬ Minimize loss in both, the stockroom and the sales fl oor
¬ Perform all store operations in a safe, effective and effi cient manner
¬ Collaborate productively and respectfully with team members
¬ Make yourself available to support other team members when needed
¬ Complete all applicable training programs and effectively apply the learning on the job
¬ Seek coaching and learning opportunities to continually improve your performance
KEY RESPONSIBILITIES:
¬ Not Applicable
AUTHORITIES:
¬ Customers
¬ Peers and Supervisor
KEY RELATIONSHIPS:
¬ Advanced Retail Professional Competencies
(additions based on market needs)
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
¬ M inimum 6 months work experience in a sports/fashion customer- and commercial-focused retail environment with
advanced selling experience and solid product, retail and industry understanding
¬ Basic numeracy and literacy and advanced verbal communication skills