Associate - Quality Analyst

100000 - 600000 P.A.
1-6 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 10 months ago Applicants: 3
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Job Description

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow. upGrad International is a fast-growing division of the company, focused on bringing learning to working professionals globally. We are headquartered in Singapore with offices in Vietnam, Indonesia, and USA.

  • upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
  • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after
    startups in India
  • upGrad was earlier selected as one of the top ten most innovative companies in India by
  • We were also covered by the Financial Times along with other disruptors in Ed-Tech
  • upGrad is the official education partner for the Government of India - Startup India program
    Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial
    Intelligence and Machine Learning

Roles & Responsibilities: -

Quality Analyst would be responsible for: - Assessing the quality performance of the associates - Monitoring calls for Sales Inside, Inbound and Collection Teams - Identifying Process gaps - Auditing the process hygiene - Prepare and analyze internal quality reports - Coach and Mentor the associates to improve their performances - Participating in calibration sessions - Provide structured and timely RCA

Skills Required :-

Atleast 1+ years of experience as a Quality Analyst Good verbal and written communication skill, Self-Motivated, Strong Work Ethic, Detail-Oriented, Process-Oriented Proficiency in MS Office - Excel, Word and Powerpoint Knowledge of SalesForce and Ozontel Tools would be an added advantage Experience of having audited Sales Process / Edtech calls

Location : Bangalore & Kolkata(Work from Office)

Interested candidates do apply on the post or share your updated resume at shalini.puthran@upgrad.com

Skills Required: QA, Quality Audit, Quality Monitoring