Job
Description
Roles and Responsibilities
- Responsible for resolving customer queries and service requests received through email and call center
- Coordinate with internal teams to ensure the requests are closed in a timely manner.
- Deliver best in class customer experience in the service interactions leading to improved VOC
- Identify gaps in existing processes and work with various project teams to drive improvements
- Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets
- Monitor & maintain quality of the transactions and interactions
Candidate Requirement
- Minimum 2 + yrs of experience with knowledge of Insurance domain and customer servicing background
- Minimum qualification- Graduation
- Strong Knowledge of Insurance Process & Operations
* HDFC Life does not charge applicants any recruitment fee or a deposit in return for job offers.
HDFC Life does not authorize any third party to make employment offers, refer or place
candidates, for a fee charged to the applicant.