HDFC Life insurance company limited

ASSOCIATE MANAGER – CUSTOMER CONNECT.!

HDFC Life insurance company limited
Not Disclosed
2-5 Years Full Time
Mumbai, Maharashtra, IN

Vacancy: 13 Posted: 2 years ago Applicants: 11
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Job Description

Roles and Responsibilities

  • Responsible for resolving customer queries and service requests received through email and call center
  • Coordinate with internal teams to ensure the requests are closed in a timely manner.
  • Deliver best in class customer experience in the service interactions leading to improved VOC
  • Identify gaps in existing processes and work with various project teams to drive improvements
  • Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets
  • Monitor & maintain quality of the transactions and interactions

Candidate Requirement

  • Minimum 2 + yrs of experience with knowledge of Insurance domain and customer servicing background
  • Minimum qualification- Graduation
  • Strong Knowledge of Insurance Process & Operations

* HDFC Life does not charge applicants any recruitment fee or a deposit in return for job offers.

HDFC Life does not authorize any third party to make employment offers, refer or place

candidates, for a fee charged to the applicant.


 

Skills Required: RCA,Complaints


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