Job Description

OVERVIEW:

The Associate Cloud Service Operations Analyst in Hyderabad manages windows and Linux systems running custom Web & database applications that are part of a rapidly growing hosted environment. The administrator is a key part of Sum Total s commitment to provide customers access on a 24x7x365 basis.

OPPORTUNITY HIGHLIGHTS:

• Responsible for the day today maintenance and operation of the system.
• Managing cases, requests and enhancements using tools and processes
• Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
• Addressing Customer requests adhering change management policy
• Incident handling with a goal to restore the service in the least possible downtime.
• Remote administration of Servers.
• Troubleshooting of issues related to Linux/Unix/CentOS, Windows and VMware servers/Infrastructure.
• Optimizes system availability, security, and performance.
• Perform all backups, fixing backup failures and recovery for the hosted environment.
• Provide backend support for the systems to internal Customer Support staff
• Monitor system performance and capacity; provide input for needed expansion or alternative configurations to support additional storage, database capacity, or web server capacity needs.
• Respond to customer requests for program loads, and system customization specific to Sum Total System s industry leading product(s).

SKILLS & QUALIFICATIONS:

• Experience in managing applications and server administration.
• Previous experience dealing with support cases or requests via e-mail, telephone and in person
• Excellent analytical and problem solving skills
• Practical experience of Windows Server, SQL Server, Linux Server, IIS
• Knowledge on MYSQL, Mongo DB technologies is an Add-On.
• Ability to work both independently and as part of a team
• Excellent customer service skills
• Understanding of software development cycle
• Excellent written and spoken English
• SQL Server administration

Skills Required: Backend,Customer Support,UNIX,Customer Service Operations,Programming & Design,System Analyst,Customer Services,Ecommerce,IT Software - Mobile