Visa Inc

Associate Analyst, People Shared Services

Visa Inc
Not Disclosed
1-4 Years Full Time
IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

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Key areas of responsibility:

  • Work to analyze and resolve employee and manager inquires related to, but not limited to, questions regarding Payroll, Benefits, Compensation, Verification of Employment, Employee Data changes and various other HR areas of support
  • Make appropriate adjustments per the request and communicating progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills
  • Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools (Smart Recruiters, ADP, Guardian etc.) effectively to research and assess next steps and accurate resolutions
  • Supports cyclical HR events that impact employees (i.e., Annual Review/Open Enrollment)
  • Review and complete forms accurately for submission to COE teams or vendors
  • Establish and maintain collaborative and respectful partnerships with our COE s in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience
  • Map the business process, and recommend changes if-as appropriate to improve quality and timeliness of service
  • Conduct root-cause analysis for issues and identify solutions
  • Serve as back-up to the team leader(s) and in leaders absence provide guidance to other members of the team
  • Be flexible and able to handle unexpected transactions and service requests
  • Maintain discretion and adhere to strict confidentiality standards

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.

Basic Qualifications:
Minimum of 6 months of work experience or a bachelor s degree
Experience using enterprise-scale HRIS tools (like Workday, Smart Recruiter, ADP etc.)
Experience using a HR Case Management system (like ServiceNow)
Strong Microsoft Office Suite skills (Word, PowerPoint, Excel, Visio)

Preferred Qualifications:
2+ years of work experience and a bachelor s degree
General knowledge of HR functional policies and practices within a Global Shared Services model
Skilled in the utilization and management of enterprise level systems such as Workday and ServiceNow, other comparable software tools acceptable
Experience managing a variety of HR related inquiries in a fast paced/high volume environment with a focus on QA and meeting established KPIs/SLAs
Collaborative style and a good team player with a strong customer centered mind-set that focusses on employee experience and continuous improvement for all processes
Proven track record of working with and maintaining strong relationships with internal partners and COEs
Strong communicator who can deliver impactful and easily understandable resolutions to employees around complex HR issues in common/natural language
Proficient in Microsoft Office products
Able to work a Monday Friday full-time schedule

Skills Required: Customer Service,Associate Analyst


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