Teleperformance India Pvt Ltd

Assistant Manager Operations

Teleperformance India Pvt Ltd
Not Disclosed
Freshers Full Time
Mohali, Punjab, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 53
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Job Description

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  • Ensure internal methodology is followed to manage and run efficient operations.
  • Manage day to day center operations in the absence of the Call Center Manager.
  • Meet Service Level Metrics
  • Work with support departments to ensure staffing strategies are effectively executed
  • Document and communicate system and business process gaps
  • Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
  • Meet or exceed revenue goal.
  • Meet or exceed all performance goals.
  • Meet or exceed all production goals
  • Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.).
  • Conduct cross-trains and up-train at the request of the Call Center Manager.
  • Thoroughly and accurately re-cap the shift through a detailed End of Shift Report.

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