telligent support llp

Assistant Manager - Operations Opportunities with Telligent

telligent support llp
700000 - 900000 P.A.
5-10 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 2 days ago Applicants: 6
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Job Description

Dear Candidate,
Excellent opportunities with Telligent!!

We are hiring Assistant Manager Operations for a  Voice and email support  with Prior experience.

Job description:
We are looking for a person to join our Operations Management team. We have various clients and projects, and you will be involved in coaching, training, managing agents in a fast-paced environment to work up to the best of their abilities and drive performance for our clients. The clients we support are on the cutting edge of various new technologies.

The Role
 

This is an action-packed role and it is hands on. We will rely on you to ensure the smooth running of the day-to-day operations of various projects / processes. We expect you to develop agents around you and motivate and drive people in the most effective and efficient manner to achieve our clients stringent SLAs. We want you to find ways to make the company / project more productive by providing effective quality methods in its business operations.

If you are interested in the profile please share your CV with  gadde.navya@teamblr.com  or reach out to me on  7899915386
 

Desired Candidate Profile
 

Looking for prior experience in International Email support/ Voice support
Should have managed minimum of 40-50 employees.
Should be comfortable with Shifts.
Should have proven abilities to handle fast paced clients in a customer support environment and effectively manage complicated projects
Excellent problem-solving and management skills
Should possess excellent verbal and written skills, and strong
collaboration and interpersonal skills
Should have the ability to articulate observations and be brutally honest
Proven ability of attention to details
Should be able to effectively resolve employee disputes and ensure minimum attrition within the team
Should be effective in decision making that will not only help the company run smoothly but that also serve to prevent difficult situations with clients
Ability to think tactically and identify significant success factors
Should be able to look at challenges as opportunities to bring out the best
in yourself and your team
Good analytical skills to identify opportunities and improve multiple KPIs.
 

Required Candidate profile

Required Candidate profile

  • Candidate should have worked in International Voice support/ Email support
  • Should have handled daily target Projects.
  • Minimum 1yrs of experience as Assistant Manager
  • Should have good knowledge about KRS/KPI
  • Good Knowledge in Controlling Attrition.

Regards,
Navya

Skills Required: Customer Support,Email Support,Team Leading Skills,Writing Skills,Problem Solving,Business Operations,International Voice,SLAS,Voice Support,Operations Management


Other Requirements :

Role-Assistant Manager/Manager-(NonTechnical)

Industry Type-BPO, Call Centre, ITeS

Functional Area-ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type-Full Time, Permanent

Role Category-Back Office/Web/Transaction Processing

Education

UG :Any Graduate in Any Specialization

Website url-https://www.telligent.in/


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