Job Description

• The HR Operations Assistant Analyst will be responsible for Employee services global processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager.
• The role will be responsible to deliver standardized transaction (hire to Retire) for the work assigned and will leverage required HR systems and tools met the process requirements based out of the India GBS site.
• The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service.
• Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
• Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
• Identify and implement service delivery and process improvement opportunities in the assigned process
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Partner with team to execute plans to improve customer satisfaction with a focus on processes
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
• Manage escalation and takes ownership for ultimate issue resolution
• Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
• Ensure knowledge management platform is updated

Skills Required: HR Functions,Payroll Processing,HR Policies,HR Operations,Leave Management,Attendance Management,Joining & Exit Formalities