Newgen Software Technologies Ltd.

Application Support Engineer - L1

Newgen Software Technologies Ltd.
Not Disclosed
1-3 Years Full Time
Noida, Uttar Pradesh, IN

Vacancy: Not Disclosed Posted: 3 years ago Applicants: 1
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Job Description

Roles and Responsibilities

  • Act as a bridge between Client and Development/Implementation teams.
  • Manages and maintain server and client configurations.
  • Problem Identification and Resolution.
  • Investigate the issues reported by users and provide the solution for L1 issues.
  • Investigate issues reported by users and coordinate with L2 & L3 teams for resolution.
  • Preventive Monitoring &Maintenance. Expert in all types of log analysis.
  • User acceptance testing and user Hand Holdings.

Desired Candidate Profile

  • The incumbent must be BCA/B.Sc(IT)/B.Tech(EC)(with 60% throughout academic standard)from a reputed institute, with 1-3 years of relevant industry experience.
  • The candidate should have good interpersonal, communication skill and troubleshooting skills.
  • Good knowledge of OS and Application/Web Server is must.
  • Good Knowledge of cloud architecture (AWS/Azure) is required.
  • Good knowledge of MSSQL or Oracle database (concepts, query writing skills), OS, application server (JBoss, WebLogic or WebSphere) and programming skills.
  • Should have: Leadership abilities, self-driven, critical thinking, analytical skills, flexibility, adaptability to work schedules, effective verbal & written communication, customer service skills, presentation & report generation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness & diplomacy, sound independent decision making and team work.
  • Should be ready for Night Shift


Skills Required: Oracle,Sql,WebLogic,Apache Tomcat,Application Support,PRODUCTION SUPPORT,It Software,Websphere Mq,Application Server