Job Description

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• Being a mentor and guide who potential learners can look up to for careeradvice. Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.
• Carrying weekly enrollment/revenue and collection targets.
• Establishing the uniqueness and effectiveness of upGrads model of online/blended learning. Owning the complete sales closing life cycle for leads assigned to you.
• This includes making phone/video calls, product demonstration, salesclosing,and post-sales relationshipmanagement. Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.

What are we looking for

• Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills.
• Hardworking Individuals with high dedication and extreme determination. Experience in EdTech sales would be an advantage.
• Rockstar sales performers with proven track records.
• Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.
• Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.
• Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
• Passion for delivering the highest levels of customer service at all times.
• Basic proficiency in MS Office Suite is required.

What are your deliverables / KPIs

• Minimum of 100 Dials every day with 40 Connects.
• 2 hours of talk time on an average per day 1 VideoSession
• 2 enrolled students per week.
• Weekly revenue targets to be met consistently.

Skills Required: Customer Service, Counselling, CRM