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Customer Success Manager, US, RBS - Strategic Account Services
Amazon India
More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities • Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential. • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. • Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. • Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. • Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Regular shift timing for this role would be 4 PM to 1 AM IST. A day in the life • We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS program as we deliver it. • As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. • As a Customer Success Manager, you will have the opportunity to work with small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth.
Display Ads Account Specialist, Amazon Advertising
Amazon India
Amazon Advertising operates at the intersection of Advertising and e-Commerce and offers advertisers a rich array of innovative advertising solutions across Amazon.in. These solutions help businesses build brand awareness, increase product sales, and more. As an Account Specialist in this fast-growing business, you will support a portfolio of Consumer companies with their display advertising campaigns. You will assist in managing day-to-day client relationships, ensuring smooth campaign execution, and helping to optimize operational workflows. Working closely with senior team members, you will learn to navigate client needs while contributing to the efficiency of our account management processes. In this role, you will be responsible for executing campaign operations, coordinating with cross-functional teams including sales, program managers, analysts and designers, and identifying opportunities to streamline workflows. You will support revenue delivery by managing campaign logistics, monitoring performance metrics, and ensuring timely communication with clients and internal stakeholders. Through hands-on experience with Amazon's advertising platform and direct client interaction, you will develop foundational skills in digital advertising and account management. If you are excited to start your career in the fast-paced and rapidly evolving e-commerce marketing space, have strong organizational skills, and are eager to learn from the Electronics/FMCG/Durable/marketing/media world, please apply. This position is based at the Amazon India office in Bengaluru, with travel as required. Key job responsibilities • Execute day-to-day campaign operations including setup, monitoring, and troubleshooting to ensure smooth delivery and performance tracking. • Coordinate with internal teams (vendor managers, seller sales, support teams) to facilitate campaign launches, resolve operational issues, and maintain clear communication channels. • Monitor campaign pacing, performance metrics, and delivery against goals; escalate issues and opportunities to senior account managers as needed. • Support client communication by preparing performance updates, responding to routine inquiries, and scheduling meetings with guidance from senior team members. • Identify and document operational inefficiencies in account management workflows; propose and implement process improvements to increase team productivity. • Maintain accurate records in internal systems, prepare regular status reports, and contribute to business reviews with data compilation and analysis support. • Assist in building scalable account management processes by creating templates, documentation, and best practices that can be leveraged across the team. • Learn Amazon's advertising solutions and develop expertise in campaign optimization, working toward independent management of smaller accounts over time.
Ads account manager
Amazon India
Description With millions of customers visiting us every day to find, discover, and buy products, we’re obsessed with making the shopping experience the best it can be – and advertising is a part of that experience. We strive to make advertising so relevant that customers welcome it – on Amazon, on mobile devices, and across the web. We put the customer at the heart of everything we do. We are looking for a detail-oriented, analytical, and highly-motivated Ads sales expert to help scale our growing Advertising business. This person will be responsible for all aspects of Brand's advertising journey on Amazon Advertising including sales, on-boarding and launch of ad campaign by developing and leveraging strong relationships with agencies, tech partners, clients and internal teams. To do this, this person needs to be extremely hands on and have a deep understanding of Amazon's advertising products, sales, operational capabilities, as well as the ability to synthesize analysis into a concise and compelling presentation. Key job responsibilities Deliver inputs, Ad products adoption and Ads revenue goals. Build solid relationships with advertisers, advertising agencies, medium and small brands/ clients, displaying a dedication to delivering first-class service and online advertising solutions. Identify media agencies and onboard to Amazon Ads network, educate brands on Amazon Advertising offering. Also help analyze campaign performance against key metrics to identify, recommend, and implement optimizations to help Medium/small brands to increase efficiency, drive high renewal rate and meet clients’ KPIs. Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions. Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficiencies.
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Insurance Advisory (Remote)
Ditto
Insurance Advisor When you think of insurance, what comes to mind? Boring? Confusing? We get it — insurance has long had a reputation for being a snoozefest. At Ditto, we’re shaking things up. We believe insurance should be approachable, helpful, and maybe even a bit fun! We’re already on this journey, and with over 10,000 glowing Google reviews, our clients seem to agree. Now, we want to bring this experience to millions more — and that’s where you come in. About Ditto: Ditto is part of the Finshots family, home to one of India’s top financial newsletters with over 500,000+ subscribers. Backed by Zerodha, India’s largest stockbroker, we’re on a mission to make insurance simple, accessible, and empowering for everyone. With LinkedIn Top Startup awards in 2022 and 2023, we’re transforming the world of insurance — and we’d love you to join us on the journey. 1690953322NK2PrXhjXq9t.jpeg Why Ditto? Ditto was founded on the belief that insurance, like many financial products, is unnecessarily complicated. Our goal? To help people confidently choose the right insurance plan for their needs, protecting everything they’ve worked so hard to build. Here’s what makes us unique: No Sales Pitch: We’re not here to push products. Our advisors give honest, unbiased guidance — we tell people what we’d do if we were in their shoes. Ditto! Get it? 30-Minute Consultations: Quality advice takes time. We offer our clients undivided attention. Zero Spam: We respect clients’ time and privacy. You’ll only speak with people who’ve reached out to us. Free Consultations: No fees, no sales pressure. Just genuine advice. What You’ll Do as a Ditto Advisor: First things first: this is not a sales role. You won’t be making cold calls, chasing sales quotas, or persuading anyone to buy something they don’t need. Instead, you’ll be guiding, educating, and empowering people to make the best decisions for their unique situations. Advisory is at the heart of Ditto, and we’re serious about offering people a meaningful, stress-free experience. But don’t worry — we don’t take ourselves too seriously. There’s always room for a bit of fun here! Life as a Ditto Advisor: No Sales Targets: Push yourself to do your best without the pressure of quotas. We focus on quality, not numbers. No Experience Required: New to insurance? No problem. If you’re eager to learn, our comprehensive two-month training program will bring you up to speed. No Spam, No Mis-selling: At Ditto, you’ll only be speaking with people who’ve booked appointments with us — no cold calls, no pushing products people don’t need. 1690953236beSPpVUiV2SW.jpeg Who We’re Looking For: To thrive at Ditto, you’ll need a passion for helping people and a knack for making complex topics simple. Here’s what matters most: Great Communication Skills: You’re clear, empathetic, and comfortable talking to people from all walks of life. Attention to Detail: In the world of insurance, every detail counts. Language Skills: Confidence in English is essential; knowing other languages is a plus. Tech Savvy: You’re comfortable using basic digital tools. Persuasive Ability: You guide people towards smart decisions with your influential skills. Choose Your Path: Team Falcon or Team Bliss At Ditto, you can pick the advisory style that suits you best: Team Falcon: Are you someone who loves deep, meaningful conversations? Team Falcon is all about connecting with clients through one-on-one calls, offering them the time and space to ask questions and make confident decisions about their insurance needs. As a Falcon, you’ll focus on in-depth client interactions, giving you the opportunity to truly understand their unique situations and guide them toward the best solutions. The typical working hours are from 10 am to 8 pm, with plenty of breaks built in, so you can recharge between calls and bring your best to every conversation. This role is ideal for those who thrive in a people-centric environment, love explaining complex ideas in simple terms, and enjoy building strong rapport over phone calls. If you’re a natural communicator with great listening skills, Team Falcon will feel like home. Team Bliss: Love the idea of quick, efficient conversations at your own pace? Team Bliss is ideal for those who thrive in a text-first environment, offering expert advice and resolving client queries primarily over WhatsApp. You’ll start with mostly chat-based interactions, gradually taking on more client calls based on customer preference and convenience. This approach keeps things flexible and dynamic, giving you a balance between focused written communication and meaningful verbal interactions. With two shift options — 10 am–7 pm or 12 pm–9 pm — you can choose the schedule that best fits your lifestyle. If you enjoy writing sharp, clear messages and helping people in a fast-paced, flexible setup, Team Bliss could be your perfect fit! Whichever team you choose, you’ll play a vital role in making insurance accessible and easy to understand. Both tracks are essential to Ditto's mission and allow you to contribute in a way that aligns best with your style and strengths. What’s In It for You? We believe in creating a supportive environment where you can thrive. Here’s what we offer: Work from Anywhere: Flexibility to work from the office, home, or any place that helps you do your best. Health & Term Insurance: We've got you covered—literally! Wellness & Menstrual Leaves: Take time off for mental and physical well-being whenever you need, no questions asked. Continuous Learning and Growth: We’re committed to your career journey with learning allowances, growth opportunities, and all the support you need to excel. Fun Events & Off-sites: We work hard and celebrate our wins just as hard! Our Interview Process: We value your time, so we’ve streamlined our interview process to wrap up within two weeks: HR Introductory Call: Let’s get to know each other. Assessment Round: Let’s check your analytical skills. Task 1: Show us what you bring to the table. Task 2: Dive deeper and showcase your skills. Final Managerial Round: Your last step toward joining Ditto. Once you complete our application, you’ll be asked to submit a short video resume. Submitting it is mandatory as it gives a chance to get to know you before the formal process and we will not be able to consider your application without it. Don’t worry — if recording a video feels tricky, just reach out to us at careers@joinditto.in and we’ll be happy to help you out.
Order to Cash Operations Associate
Accenture
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts