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Relationship Manager - Phone Banking
ICICI Bank
Relationship Manager - Phone Banking The Relationship Manager is responsible for anchoring the banking solutions for the customers through a 360-degree approach. The role involves managing a portfolio of customers and ensuring service excellence while driving business growth. Key Responsibilities: Customer Engagement: Manage and strengthen relationships with a mapped portfolio of customers through phone banking channels. 360-Degree Banking: Provide end-to-end financial solutions, including Savings Accounts, Fixed Deposits, Insurance, and Loan products. Revenue Generation: Achieve sales targets by cross-selling and up-selling relevant banking products to existing customers. Portfolio Management: Analyse customer needs and offer personalized financial advice to increase the "wallet share" (total investment with the bank). Service Excellence: Resolve customer queries and grievances promptly to ensure high levels of customer satisfaction (NPS). Compliance: Ensure all transactions and interactions adhere to the bank’s internal policies and RBI regulatory guidelines.
Audit Manager
ICICI Bank
Audit Manager The Internal Audit Group (IAG) is an independent function that provides objective assurance to the Board of Directors and Senior Management on the quality and effectiveness of the Bank’s internal control, risk management, and governance systems and processes. Key Responsibilities: Conduct audits as per the approved audit plan to ensure compliance with internal controls and regulatory requirements. Examine and analyze records, reports, operating practices, and documentation for Retail/Wholesale banking operations. Identify control gaps and provide recommendations for process improvements to mitigate risks. Prepare comprehensive audit work papers and draft audit reports with clear findings and actionable recommendations. Follow up on the implementation of audit recommendations with various business and operations teams. Ensure timely completion of audit assignments while maintaining high standards of quality and accuracy.
Data Analyst
ICICI Bank
Job Description Data Science and Analytics The Data Science and Analytics team at ICICI Bank is responsible for providing analytical support to various business units. The team identifies opportunities for business growth, improves marketing efficiencies, and manages risks through data-driven insights. Key Responsibilities: Conduct deep-dive analysis of existing portfolios to identify lead generation opportunities and optimize pricing strategies. Build and maintain predictive models for risk assessment, customer behavior, and marketing campaign effectiveness. Provide actionable analytical insights to marketing teams to increase campaign efficiency and customer acquisition. Utilize SQL and Python/R to extract, clean, and analyze large datasets from various banking systems. Design and automate dashboards to track key business metrics and performance indicators for senior management. Work closely with product and risk teams to translate business problems into technical analytical solutions. Requirements Education: Full-time B.E./B.Tech or MCA from a recognized university. Experience: 1 to 6 years of experience in data analytics, preferably within the banking or financial services sector.