Venue – Directi Internet Solutions Pvt Ltd Directiplex, Opp Andheri Subway, Old Nagardas Road, Andheri (E), Mumbai, Maharashtra – 400069
Date & Time – 15th April – 17th April , 10 AM onwards
What is the job like?
In your role, you will be expected to
Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
Being the front line support for customers over chat, email and social media answering 50-70 issues each day
Work with our development team and suggest updates and features to continuously improve the customer experience
Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
Help fix any bugs that crop up in the product and contribute to the feature documentation
Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
Flexibility of working in shifts.
Who should apply for this role?
You know this role is for you
Graduate from any stream (Fresher’s awaiting results can apply)
You are extremely passionate about technology – and can’t live without your smartphone!
You are well-versed with, and highly interested in, Internet and mobile communication
You have excellent written skills, and can explain concepts through clear and accurate writing
You have a way with people, and particularly good explanation skills
Good Team Player
Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
Most of all, you enjoy working in a fast-paced and dynamic environment full of young, overachieving tech enthusiasts