Royal Bank of Scotland – Vacancies for Analyst – Job vacancy result


Time and Venue

18th October , 10 AM onwards
8th Floor, Altius Block, Olympia Technology Park, SIDCO Industrial Estate, Guindy, Chennai 600032.

Job Description

You are invited to attend a walk-in interview at the Royal Bank of Scotland, Chennai.

Please carry a photo copy of the following mandatory documents. You will not be allowed to participate in the drive without these documents (i) Updated Resume (ii) 2 passport-size photographs

How to Apply for this role:

1. Go to
2. Search for job reference number: 81564
3. Apply for this job online

Contact Person: Kandesh Kumar

Eligibility Criteria:

Degree: Fresher(B.A, B.Com, BBA, B.Sc Non – IT )(2017-2018 Graduates only)

Please note: Students with an engineering or IT background and Post Graduates are NOT eligible for this role.


Job Title: Customer Service & Operations Analyst

Purpose of the Role

This role requires the individual to deliver successful customer/business outcomes, by processing/ authorising/ investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures.

Your Responsibilities

As a CS&O Analyst, your key responsibilities will be:
Manage interactions with the end customers
Maintain accuracy/customer satisfaction as per the guidelines/parameters
Interaction with the onshore teams as and when required
Ensure meeting the SLAs
Process adherence and maintaining accuracy levels
Ensuring customer satisfaction scores are as per the benchmarks
Ensuring internal quality scores are achieved as per the benchmarks
Contribute to building process capability and participate cross training
Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
Support process training and knowledge sharing within the team
Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
Capture and collate MI as required according to recognised processes and practices
Complete all mandatory training/accreditations as applicable to your role and your team
Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
Review processing errors and customer complaints to identify trends and training needs
Comply with Our Code, all RBS policies, How we manage RBS, and if applicable How we manage our Business, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the Yes check to guide and support decision-making.

The Skills youll need

Fresher (B.A, B.Com, BBA , B.Sc Non – IT )(2017-2018 Results Declared Graduates only) , Students from an IT or Engineering or HR background are not eligible for this role.
Be aware of changes in trends/policies/regulations as applicable to your business
Understanding of the industry and customers
Thorough understanding of product and processes, banking systems
Good knowledge of Banking, Customer Service, MS Office, Back Office, Live person is essential.